Refund Policy

Effective Date: 28 June 2026
Last Updated: 28 June 2026

  1. Introduction

Thank you for choosing OKSIA.

This Refund Policy explains the conditions under which refunds may or may not be issued for subscriptions purchased through OKSIA.

By purchasing a subscription, starting a paid plan, or renewing an existing subscription, you acknowledge that you have read, understood, and agreed to this Refund Policy.

This Policy should be read together with our Terms & Conditions and Privacy Policy.

  1. Scope

This Refund Policy applies only to subscription plans purchased directly from https://oksia.in.

It applies to:

  • Monthly Plans
  • Yearly Plans
  • Promotional Plans
  • Upgrades
  • Renewals

It does not apply to services or purchases made through third-party sellers unless specifically stated.

  1. Free Trial

OKSIA offers an optional 15-day free trial for eligible new agencies.

The purpose of the trial is to allow agencies to evaluate the platform before purchasing a subscription.

We strongly encourage every agency to use the free trial before making a purchase.

Once a paid subscription is purchased after the trial period, it is considered that the Agency has evaluated the platform and made an informed purchasing decision.

  1. Subscription Purchases

Subscriptions provide immediate access to premium features and services.

Accordingly, subscription fees are generally non-refundable once payment has been successfully processed.

Purchasing a subscription indicates your acceptance of this Refund Policy.

  1. Monthly Subscriptions

Monthly subscription fees are non-refundable.

Cancellation prevents future renewals but does not generate a refund for the current billing period.

Your subscription remains active until the end of the paid period.

  1. Yearly Subscriptions

Yearly subscription fees are also non-refundable.

Agencies may cancel auto-renewal at any time, and access will continue until the end of the current yearly subscription period.

  1. Renewals

Subscription renewals are processed automatically unless cancelled before the renewal date.

Refund requests for successful renewal payments will generally not be approved.

It is the Agency’s responsibility to cancel the subscription before the next billing cycle if renewal is not desired.

  1. Duplicate Payments

If an Agency is accidentally charged more than once for the same subscription due to a verified payment processing error, the duplicate amount will be reviewed and refunded where appropriate.

  1. Failed Transactions

If a payment fails or is declined, no subscription will be activated until successful payment is received.

No refund is required where payment has not been successfully processed.

  1. Refund Exceptions

Refunds may be considered at the sole discretion of the Company in exceptional situations, including:

  • Verified duplicate payments
  • Incorrect billing caused by a technical error
  • Unauthorized payment verified after investigation
  • Other exceptional circumstances determined by the Company

Approval of one refund request does not establish a precedent for future requests.

  1. Situations Where Refunds Will Not Be Issued

Refunds will generally not be provided for:

  • Change of mind
  • Lack of product usage
  • Business closure
  • Failure to cancel auto-renewal
  • User error
  • Internet connectivity issues
  • Device compatibility issues
  • Temporary maintenance
  • Failure to understand product features after purchase
  • Violation of the Terms & Conditions
  1. Suspension or Termination

Accounts suspended or terminated due to violations of our Terms & Conditions are not eligible for refunds.

This includes accounts involved in fraud, abuse, duplicate registrations, payment disputes, or illegal activities.

  1. Chargebacks

Initiating an unjustified chargeback after receiving access to subscribed services may result in:

  • Immediate account suspension
  • Permanent account termination
  • Restriction from future registrations
  • Recovery of applicable fees where permitted by law

Users are encouraged to contact our support team before initiating a chargeback.

  1. Refund Processing

Where a refund is approved, it will be processed through the original payment method wherever possible.

Processing times may vary depending on banks and payment providers.

The Company is not responsible for delays caused by financial institutions.

  1. Changes to this Policy

The Company reserves the right to update or modify this Refund Policy at any time.

Updated versions will be published on this page with the revised effective date.

Continued use of OKSIA following such updates constitutes acceptance of the revised Policy.

  1. Contact Us

For billing or refund-related enquiries, please contact:

OKSIA – A Product by Ortus Knights
Billing Entity: Ekta Corporation

Website: https://oksia.in

Email: support@oksia.in

Address:
1, Phoenix House, Near Vijay Cross Road, Ahmedabad, Gujarat, India – 382405

Acceptance

By purchasing, renewing, or using an OKSIA subscription, you acknowledge that you have read, understood, and agree to this Refund Policy.